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Refund · cancellation · pricing

What is 399Apps' refund and cancellation policy?

Short answer

399Apps is billed monthly at a flat ₹399/month per app — there is no annual contract to lock you in. Cancel before your next monthly billing date and the charges stop; your data stays exportable. A 14-day free trial with no credit card required lets you test the full product before paying, so the cancellation question almost never arises.

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Cancellation & refund: 399Apps vs common alternatives

How subscription and cancellation terms compare across popular Indian billing software options.

Feature 399Apps Common alternatives
Billing cycle Monthly — pay month to month, no annual commitment Annual-only or annual-default (Vyapar, myBillBook, Zoho Books)
Free trial 14 days, no credit card required Varies — some require a card; trial lengths differ
Cancel anytime Yes — cancel before next billing date, charges stop Yes, but often gated behind a support ticket or helpline call
Refund on cancellation Monthly billing means the most you can lose is one month 7-day window from purchase date (Vyapar, myBillBook); renewals often non-refundable
Data access after cancel Your data remains exportable — no sudden cutoff Zoho Books goes read-only immediately; others vary
Price at renewal Flat ₹399/month — same price, published upfront Annual renewals can include price hikes; price tiers change
Add-on fee risk No add-ons — all features included at ₹399/month per app Add-ons often non-refundable even if base plan is cancelled (myBillBook)

Pricing reflects publicly listed plans and is indicative; verify current pricing with each vendor.

Monthly billing: no annual contract to trap you

The most common cancellation trap in Indian billing software is the annual plan: you pay upfront for a year, discover the software is missing a key feature or the support is poor, and then find yourself in a 7-day refund window that already closed. Vyapar and myBillBook both offer refunds only within 7 days of purchase, and only on annual base subscriptions — renewals are typically non-refundable. Zoho Books gives credits rather than cash refunds if you downgrade mid-year.

399Apps does not use annual billing. You pay ₹399/month per app, month to month. If you cancel before your next billing date, the charges stop. The most exposure you have is one month's fee — not twelve. There is no minimum term, no cancellation fee, and no requirement to call a helpline to cancel.

The 14-day free trial: why most buyers never need a refund

The refund question exists because most billing software forces you to pay before you know whether it actually fits your business. With 399Apps, a 14-day free trial is available through the contact form at 399apps.com/contact — no credit card required. You get access to the full product: create real GST invoices, set up your item catalogue, run a GSTR-1 export, try the inventory module if you need it.

By day 14, you will know whether 399Apps works for your accountant's workflow, your counter staff's comfort level, and your specific GST category. Most buyers who start the trial do not face a refund question, because they pay only after confirming it works.

What happens to your data when you cancel

This is the real fear behind the refund question: "if I cancel, do I lose all my invoices and business records?" The answer is no. Your data remains exportable after cancellation — parties, items, invoice history, ledgers, trial balance and GST reports can all be downloaded to Excel, CSV or PDF. There is no sudden access cutoff on the day your subscription lapses.

Contrast this with Zoho Books, which moves your account to read-only mode the moment the subscription ends — you can view data but cannot export transactions without resubscribing. With 399Apps, the safe practice is to export a fresh copy of your key reports before cancelling, which takes a few minutes. For full control, self-hosting lets you keep the database on your own server, entirely independent of any subscription.

No price hikes, no add-on surprises

A common complaint among users of Vyapar and myBillBook is the annual price hike at renewal: "service charge hike every year" and "increasing subscription fee simultaneously is pathetic" are phrases that appear in real user reviews. Because 399Apps publishes a fixed price and does not add features behind paid tiers, the ₹399/month you pay today is the same price next year.

There are no add-ons to worry about either. Features like GST e-invoicing, multi-user access, unlimited warehouses and inventory management are included in the per-app flat price — not sold separately. The bill you see in month one is the bill you see in month twelve.

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FAQ

More questions

Can I cancel my 399Apps subscription anytime? +
Yes. Cancel before your next monthly billing date and the charges stop. There is no minimum term, no cancellation fee, and no annual contract. Contact support by email to cancel.
Is there an annual contract or lock-in with 399Apps? +
No. 399Apps is billed monthly — ₹399/month per app. You are never committed to a full year upfront. Most competing billing software (Vyapar, myBillBook) defaults to annual billing, which means a longer refund exposure window.
What happens to my data if I cancel my 399Apps subscription? +
Your data stays exportable — parties, items, invoices, ledgers, trial balance and GST reports can be downloaded to Excel, CSV or PDF even after cancellation. There is no sudden access cutoff. Export a fresh copy of your key records before cancelling as a safe habit.
Is there a free trial before I have to pay? +
Yes. A 14-day free trial is available through the contact form at 399apps.com/contact — no credit card required. You get full access to the product so you can test GST invoicing, inventory and accounting before paying.
Will 399Apps auto-renew without asking me? +
Monthly subscriptions renew month to month — you will be charged each month until you cancel. There is no surprise annual auto-renewal that locks you in for a year. Cancel before your next billing date and no further charges are made.
What if I want a refund after paying for a month? +
Because 399Apps is monthly, the most you have paid is one month's fee. Refund requests are considered on a case-by-case basis — contact support. The better path is to use the 14-day free trial before subscribing, so you know the software fits before the first payment.
Why does Vyapar / myBillBook have a 7-day refund policy but 399Apps does not? +
Vyapar and myBillBook charge annually upfront, so they have a 7-day window to cover early buyer's remorse. 399Apps charges monthly, so a 7-day window would be almost the entire billing period anyway — the safer design is monthly billing from day one, combined with a 14-day free trial before you pay anything.
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