Privacy Policy

Hum kaun hain

399apps ek chhota business SaaS catalogue hai — GST-ready accounting aur inventory — jo shabuilds banaata aur chalata hai. Hum apne products do tarah se bechte hain: managed cloud service 399apps.com pe, ya ek self-hosted licence jo aap apne server pe deploy karte hain.

Is policy mein jab hum "aap" kehte hain toh iska matlab hai humari website ka visitor, humare kisi product ka cloud customer, ya — white-label aur self-host deployment ke liye — woh organisation jo apne brand ke neeche 399apps product chalata hai.

Hum kya collect karte hain

Service chalane ke liye sirf utna hi collect karte hain jitna sach mein chahiye:

• Account aur contact details. Naam, work email, company, phone ya WhatsApp number, country — jab aap contact form bharte hain, cloud account banate hain, demo request karte hain ya humein likhte hain tab milta hai.
• Cloud pe product data. Aap jo business data 399apps cloud pe humare products mein daalte hain — invoices, GST aur TDS records, stock items — woh humari managed infrastructure pe aapke liye store hota hai. Hum isse confidential customer data maante hain.
• Self-host pe product data. Jab aap 399apps product self-host karte hain, toh aapka business aur customer data poori tarah aapke server pe rehta hai. Humein nahi milta, hum backup nahi lete, hum access nahi karte. Optional anonymous product telemetry (deployment healthy hai ya nahi, version number) aap off bhi kar sakte hain.
• Payment information. Cloud subscription UPI, NEFT/RTGS, ya cards ke liye Razorpay/Stripe/Cashfree ke through bill hoti hai. Hum aapka full card number na dekhte hain na store karte hain; sirf cardholder ka naam, last char digits aur payment provider ka token rakhte hain.
• Usage logs. Standard server logs — IP address, user agent, visit kiye gaye pages, timestamps — security, debugging aur aggregate analytics ke liye use hote hain. Hum apni websites pe koi third-party advertising ya behavioural tracking nahi chalate.
• Support baatcheet. Aap humein jo emails, WhatsApp messages aur support tickets bhejte hain, woh utne time tak rakhte hain jitna aapki madad aur product improvement ke liye chahiye.

Aapki information ko hum kaise use karte hain

Upar di gayi information sirf specific, narrow kaamon ke liye use hoti hai:

• Products deliver karne ke liye. Aapka cloud workspace host karna, backups chalana, invoices serve karna, transactional emails bhejna (account, password, billing, alerts).
• Aapko support karne ke liye. Sawaalon ka jawab dena, issues debug karna, Tally / Zoho / QuickBooks se guided migration chalana aur self-host ya white-label deployment scope karne mein madad karna.
• Safety ke liye. Abuse detect karna, fraud rokna, suspicious activity investigate karna, aur aapke saath ki gayi security commitments nibhana.
• Product improve karne ke liye. Aggregate usage analytics dekhna ki kaunse features use ho rahe hain, kya toot raha hai aur aage kya banana hai. Hum aapka advertising ke liye profile nahi banate.
• Legal obligations nibhane ke liye. GST invoicing, TDS reporting, statutory record-keeping aur authorities ki lawful requests — sirf utni hi haad tak jitna zaroori ho.

Cloud vs self-hosted — kya farq padta hai

Yeh humari service ka sabse zaroori practical farq hai.

399apps cloud pe aapka business data humari infrastructure pe hosted hota hai Cloudflare aur AWS ka use karke, default India region ke saath. Aapke account-level data ke liye hum data fiduciary hain, aur jo customer-records aap apps mein daalte hain (aapke customers, members, candidates, vendors) unke liye data processor.

Self-host pe aapka data kabhi aapke server se bahar nahi jaata. Humare paas credentials nahi hote, hum backup nahi lete, aur aap decide karte hain ki team mein kaun access karega. Humara role sirf licensed software, version updates, security patches aur (optional) managed support dene tak hai jitna aapne maanga.

Hum data kiske saath share karte hain

Hum aapka data bechte nahi. Hum customer business data kabhi advertisers, brokers ya social networks ke saath share nahi karte. Hum sirf chhote sub-processors ke saath information share karte hain jo service chalane ke liye chahiye:

• Cloudflare. DNS, CDN, edge security aur static content hosting ke liye.
• Amazon Web Services (AWS). Application hosting, database hosting aur cloud customer data ke storage ke liye, default India region pe.
• Razorpay / Stripe / Cashfree. Payment processing ke liye — hum cloud subscription ke liye use karte hain, ya white-label deployment mein aapke account pe route karte hain.
• Email aur transactional providers. Account, billing aur support emails bhejne ke liye (sirf un providers ke saath jinke saath sahi data-processing terms hain).
• Analytics. Sirf first-party, privacy-respecting usage analytics. Koi Google Analytics nahi, koi Facebook pixel nahi, koi third-party ad network nahi.

Aapke rights

Aapke paas humare paas rakhi gayi personal information par rights hain. Digital Personal Data Protection Act, 2023 (DPDPA) aur dusre jurisdictions ke equivalent laws ke under, in mein shaamil hain:

• Access. Humare paas aapka kya personal data hai aur hum uska kya karte hain, iski copy maangein.
• Correction. Galat ya purani information update ya correct karwayein.
• Erasure. Apna personal data delete karne ko kahein, sivay un records ke jo legal ya tax karne se hum rakhne ke liye majboor hain.
• Portability. Apna data standard, machine-readable format mein lein. Har 399apps app aapke daale gaye data ke unlimited CSV / PDF exports already support karta hai.
• Consent waapas lena. Jahaan hum aapki consent pe depend hote hain (jaise marketing emails) wahaan kabhi bhi consent waapas le sakte hain, par jo processing pehle ho chuki hai woh affect nahi hogi.
• Grievance. Humare grievance officer ke saath concern uthayein (detail policy ke end mein) aur agar resolve na ho toh related data protection authority tak escalate karein.

Hum information kab tak rakhte hain

Account aur contact information aap customer rahein utni der rakhi jaati hai, aur uske baad bhi ek reasonable time tak legal, billing aur audit requirements ke liye. Cloud product data tab tak rakhte hain jab tak aapki subscription active hai; agar aap cancel karte hain, toh aapka data 90 din mein active systems se aur uske baad 30 din mein backups se hata diya jaata hai.

Anonymous aggregate analytics (jaise pichle quarter mein kitne invoices generate huye) ko hum bina time limit ke rakh sakte hain, kyunki woh aapse trace nahi hote.

Self-host pe retention poori tarah aapke control mein hai.

Information ko surakshit kaise rakhte hain

Hum security ko seriously lete hain kyunki yahaan har customer humare software pe apna asli business chala raha hai. Concretely:

• Transit mein encryption. 399apps.com aur humare cloud products pe sara traffic HTTPS ke through serve hota hai.
• Rest pe encryption. Cloud customer data managed infrastructure pe rest pe encrypted rehta hai.
• Daily backups. Cloud customer data ka daily backup hota hai aur 30 din ke liye rakha jaata hai.
• Access controls. Sirf gine-chune named engineers ke paas production access hai. Production access logged aur reviewed hota hai.
• Self-host. Wahi product code aapke self-hosted licence ke roop mein aata hai, versioned releases, signed binaries / images, aur migration scripts ke saath jinhe aap review kar sakte hain.

Cookies aur tracking

Humari website sirf essential first-party cookies use karti hai — aapko logged in rakhne ke liye, aapki language preference yaad rakhne ke liye aur abuse se bachne ke liye. Hum koi third-party advertising cookies, behavioural-profiling pixels ya cross-site trackers use nahi karte.

Aap browser mein cookies disable kar sakte hain; marketing site tab bhi kaam karegi, lekin signed-in product sessions nahi chalengi.

Bachhon ka data

399apps products businesses, professional users aur adults ke liye hain. Hum apne purposes ke liye 18 saal se chhote kisi se personal data knowingly collect nahi karte.

Agar aap humare kisi product ko minors ka data handle karne ke liye use karte hain, toh bachhon ke data ke collection aur use par lagne waale laws follow karna aapki zimmedaari hai, jismein parents ya guardians se valid consent lena bhi shaamil hai jahaan zaroori ho.

International data transfers

Humara cloud default India-region pe hai. India ke bahar ke customers ke liye, ya jab hum dusre regions se chalne waale sub-processors (jaise Cloudflare ke worldwide edge nodes) use karte hain, tab data India ke bahar transfer ho sakta hai. Hum in sub-processors ke saath contractual safeguards rakhte hain taaki aapka data protected rahe.

White-label aur reseller deployments

Jab aap humare kisi product ko apne brand ke neeche white-label karte hain, toh aap apne end-customers ke liye data fiduciary hote hain. 399apps aapke platform ka collect kiya gaya customer data ke liye data processor banta hai. Aapke end-customers ko aapki privacy policy dekhni chahiye, humari nahi.

Hum request pe data-processing agreement sign karenge. White-label deployments humare is policy mein ki gayi security aur retention commitments nahi badaltay.

Is policy mein badlaav

Jaise hum products add karte hain, sub-processors badalte hain, ya law badalti hai, hum is policy ko update kar sakte hain. Material changes hone par hum upar "last updated" date update karenge aur active customers ko primary account email pe email bhejenge.

Effective date ke baad humare products use karna iska matlab hai ki aap updated policy se sahmat hain.

Grievance officer aur contact

Kisi bhi privacy sawaal, access ya deletion request, ya aapka data hum kaise handle kar rahe hain iski concern ke liye — humein likhein. Hum 7 working days mein jawab dene ki koshish karte hain.

• shabuilds (399apps ka operator)
• India
• Email: [email protected]